The other day, a friend of the blog, @McLNeuro got an email from a sales rep. Some might just delete the email and go about their day. Lucky for this rep (and us!), that is not how Dr. McLaughlin chose to proceed...
On Mar 28, 2014, at 7:13 am, Dr. McLaughlin wrote:
On Mar 28, 2014, at 5:46 AM, Karen [redacted] wrote:
Dear Dr. McLaughlinYou have one of the greatest lab websites I have ever seen! Looks like a great place to work
Its not. I’m a monster.
I am reaching out to you in hopes that I could ask you a few questions around your previous purchase of Choline acetyltransferase antibody from [redacted]. Even if you don’t really remember your interaction with us, that’s fine. I’m looking for any data I can get. I chose to contact you specifically because our records show that you purchased from us one time, but have not purchased since then and I really want to know why.The questions I have are basically:
(1) How did you find the antibody that you bought from us (if you don’t remember, how do you generally find them)?
I tell people to get things and they do it. So we needed to look at ACh levels so that was the antibody the labbie picked. If its published, they go there first. If not they look at specificity.
(2) Did everything you ordered arrive on time?
If it doesn’t, I yell at them about why the experiment didn’t happen, so probably
(3) Did it perform as expected?
The graduate student? No. They are in someone else’s lab now. Also the antibody sucked.
(4) Was there anything you couldn’t find or you wished was available?
An American public that appreciated that funding biomedical research was in their best interest and valued education as a means of societal advancement. Also, a loyal army of monkeys to do my bidding.
(5) Why did you stop purchasing from [redacted]?
Did I mention the crappy antibody?
(6) What would bring you back?
Trials of antibodies. Cookies. Wine. Nice pens. Sometimes the pens don’t even have to be that nice to make people in the lab buy reagents, to be honest.
If you’d write me back to share your comments I would really appreciate it. I would be happy to send you a $5 Starbucks gift card if you respond. If you’d prefer to call and talk instead I’ve left my work number and personal cell phone number below. You can call me or email to set up a time to chat.
I didn’t have time to call, but did jot your cell number in a bathroom stall an told people you’d pay them $5 to call you. You’re welcome.
Thank you in advance for offering your thoughts. I look forward to hearing from you.
I have other thoughts also available for smaller and greater amounts of money.
[company information redacted]